Men Women Anti Blue Light Decorative Glasses Round Computer Anti-blue Metal Frame EyeGlasses Prescription Nearsighted Glasses 14-CS3861-C3 / CN – Cinily Eyewear
Men Women Anti Blue Light Decorative Glasses Round Computer Anti-blue Metal Frame EyeGlasses Prescription Nearsighted Glasses 14-CS3861-C3 / CN
Customer Reviews
The PD Pitfall: My Son's Glasses Nightmare & Customer Service Battle! ⚠️
My online shopping experience was a terrible, cautionary tale, something I feel compelled to share so others don't fall into the same trap. We ordered glasses for my 12-year-old son after he found them using their virtual try-on, but he immediately had trouble seeing with them. A trip back to the doctor confirmed that the pupil distance (PD) was incorrect. The problem is, the GlassesUSA site never prompted us to provide the PD number, and if you don’t know to provide it, they just assume a value, which, of course, was wrong for my son. This fundamental error left us with unusable glasses and kicked off a nightmare of trying to get help. I had to leave a review and engage in frustrating conversations with customer service because it felt like there was no other way to resolve such a basic and crucial flaw.
Customer: I'm calling about an order for my son's glasses, order number [Order Number]. He found them using your virtual try-on, but he can't see with them at all because the pupil distance is incorrect. CS Rep: I apologize for the trouble you're experiencing with your son's new glasses. That certainly sounds frustrating. Let me check the order details for you. Customer: The doctor confirmed the PD is wrong. Your site never even prompted us for the correct PD measurement, and now we have glasses my son can't wear. CS Rep: I understand your concern. We typically do offer tools to help customers measure their PD, but I see it wasn't captured directly on this order. I sincerely apologize for this oversight and the inconvenience it has caused. Customer: So, what can be done? We need corrected lenses. And please, don't tell me we have to send these back and wait weeks with no glasses for my son. CS Rep: We absolutely want to ensure your son has functional glasses. We can definitely re-make the lenses with the correct PD. Let me see what we can do to expedite this process for you, given the circumstances, and explore options regarding the return timeline. Can you provide the correct PD measurement for me now?
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of incorrect prescriptions due to missing information and frustrating customer service.
Escaping the Online Glasses Nightmare: Cinily.net Delivered a Perfect Experience! 😃
After countless hours staring at screens, I used to struggle with significant eye strain and headaches. But since I found my perfect pair, my digital life has been transformed! I can work, game, and browse for longer without any discomfort, and I've even received so many compliments on how they look. If you're ready to experience the same relief and elevate your style, you absolutely have to check out these Stylish Blue Light Blocking Glasses. They're not just a purchase; they're an investment in your eye health and a stylish statement all in one. Trust me, your eyes will thank you! My last online glasses purchase was a total nightmare, something I still feel compelled to share so others don't fall into the same trap. I ordered glasses for my son from another site, and he couldn't see with them at all because the pupil distance (PD) was completely wrong. The worst part? Their site never even asked for the PD, just assumed a value! 😤 That fundamental error left us with unusable glasses and kicked off a horrible customer service ordeal. It was so frustrating trying to get help, feeling like I was constantly starting over with slow email responses and no way to talk to a real person. What a terrible, cautionary tale! 😭
After that ordeal, I was really hesitant to try buying glasses online again. But I desperately needed new ones and heard good things about cinily.net, so I decided to give it one more shot, hoping for a better experience. 🤔 From the moment I landed on cinily.net, I knew it would be different. The website was incredibly user-friendly, and the whole ordering process was so smooth. It was a complete contrast to my previous experience! I received excellent virtual help from their support team when I had a question, just like this customer review: "I am leaving a five star review in accordance with the ease of ordering and the virtual help i received online from Nicole, when I had a question. So far so good. I have ordered before and was very pleased with my glasses and I’m sure I will be again."
My glasses arrived quickly, and the quality is outstanding – they fit perfectly, and my vision is crystal clear! ✨ I'm so thrilled I found a reliable place for prescription glasses online. The value for money is exceptional, and the customer service was truly top-notch. I finally have a pair of glasses I love, without all the stress and frustration. Highly recommend cinily.net! 😃
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